FAQs

1. What are the benefits of using organic daily bathing soaps?

Organic daily bathing soaps offer a range of benefits for your skin. They are made with natural ingredients that are gentle and nourishing, helping to keep your skin healthy and hydrated. These soaps are free from harsh chemicals and artificial fragrances, making them suitable for all skin types.

2. What makes Ekaiva Organics' soaps special?

Ekaiva Organics' soaps are special because they are crafted with care using high-quality organic ingredients. Our soaps are infused with luxurious fragrances like Sandalwood and Almond Oil, providing a rejuvenating and indulgent bathing experience. They are also packed with hydrating properties and skin-nourishing benefits, leaving your skin feeling soft, smooth, and refreshed.

3. How can I cancel my order?

If you wish to cancel your order, please contact our Customer Service team immediately after placing the order. We will do our best to accommodate your request. However, please note that if the order has already been communicated to the vendors/merchants and they have initiated the shipping process, we may not be able to cancel the order.

4. What is your refund policy?

Our refund policy is designed to ensure customer satisfaction. If you receive damaged or defective items, please report the issue to our Customer Service team within 7 days of receipt. We will work with you to resolve the problem and provide a refund or replacement if necessary. Please note that we do not accept cancellation requests for perishable items like flowers or eatables, unless the quality of the product delivered is not satisfactory.

5. How long does it take to process a refund?

If a refund is approved, it will take approximately 3-5 days for the refund to be processed and credited back to your original payment method. We appreciate your patience during this process.

6. What is your shipping policy?

We strive to ensure timely delivery of your orders. For domestic buyers, we ship orders within 3-5 days or as per the delivery date agreed upon at the time of order confirmation. International buyers can expect their orders to be shipped and delivered through registered international courier companies and/or International speed post. Please note that Ekaiva Organics is not liable for any delay in delivery caused by the courier company or postal authorities.

7. How can I contact Ekaiva Organics?

If you have any further questions or need assistance, you can reach out to us via email at wecare@ekaivaorganics.com. Our Customer Service team is here to help and will respond to your inquiries as soon as possible.